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HP printer support & worldwide limited warranty and technical support

HP hardware limited warranty

limited warranty period

this HP hardware limited warranty gives you, the customer, express limited warranty rights from HP, the manufacturer, for the duration specified on the product description page. please refer to the HP website for an extensive description of your limited warranty entitlements. HP may offer 90 days of complimentary limited technical support by phone without a fee. thereafter, there may be an additional service fee for HP phone support while other support methods—including chat, HP printer support website, or by contacting your HP reseller or HP authorized service provider—are available without charge during the whole duration of this HP limited warranty. please see the product description page for applicable products.

general terms

this HP limited warranty gives you, the end-user customer, express limited warranty rights from HP, the manufacturer. refer to the HP website for an extensive description of your limited warranty entitlements. to the extent that you have a separate written agreement with HP, you also may have other legal rights that this HP limited warranty does not exclude, limit, or suspend. refer to “country-specific terms,” if applicable, at the end of your warranty for more information regarding your rights.

this HP limited warranty applies only to HP-branded and compaq-branded hardware products, including without limitation, HP printing supplies (collectively referred to in this HP limited warranty as “HP hardware products”) sold by or leased from HP inc., its worldwide subsidiaries (collectively referred to in this HP limited warranty as “HP”), affiliates, authorized resellers, authorized distributors, or country distributors with this HP limited warranty. the term “HP hardware product” is limited to the hardware components and required firmware. the term “HP hardware product” does not include software applications or programs, non-HP products, or non-HP branded peripherals. to the extent permitted by local law, all non-HP products or non-HP branded peripherals external to the HP hardware product—such as external storage subsystems, displays, printers, and other peripherals—are provided “as is” and are not covered by this HP limited warranty. however, non-HP manufacturers and suppliers or publishers may provide their own warranties directly to you. an HP branded peripheral or other HP branded product not covered by this HP limited warranty also may be covered by the HP limited warranty for that particular HP-branded peripheral or product. consult your HP limited warranty for that product to determine your rights and obligations.

to the extent permitted by local law, HP guarantees that it will repair, replace, or refund, at HP’s option, an HP hardware product that manifests a defect in materials or workmanship during the limited warranty period, if you, the end-user customer, provides HP with notice of a defect in your HP hardware product during the limited warranty period. HP’s obligation under this HP limited warranty, at its option, to repair, replace, or provide a refund for an HP hardware product that manifests a defect in materials and workmanship ceases upon the expiration of the limited warranty period.

the limited warranty period starts on the latter of the date of purchase or lease from HP or from the date HP or, if applicable, the HP authorized service provider completes installation. your dated sales or delivery receipt, showing the date of purchase or lease of the HP hardware product, is your proof of the purchase or lease date unless HP or your authorized reseller informs you otherwise in writing. you may be required to provide proof of purchase or lease as a condition of receiving warranty service. warranty service indicated here reflects base level warranty offerings. enhancements to the base warranty may be included with your HP hardware product. for current warranty information, contact HP or go to HP.com. for HP ink cartridges, the warranty coverage extends until the HP ink is depleted or the “warranty ends” date has been reached, whichever occurs first. for HP print heads, the coverage extends until the “warranty ends” date has been reached or the warranted usage limit has been reached, whichever occurs first. for HP laserjet print cartridges the warranty coverage extends until the warranted usage limit is reached.

some states or countries do not allow the following exclusions or limitations, so these exclusions and limitations may be limited in their application to you.

HP makes no other express warranty or condition whether written or oral and, to the extent permitted by law, HP expressly disclaims all warranties and conditions not stated in this HP limited warranty. to the extent allowed by the local law of jurisdictions outside the united states, HP disclaims all implied warranties or conditions, including any implied warranties of merchantability and fitness for a particular purpose. for all transactions occurring in the united states, any implied warranty or condition of merchantability, quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above. some states or countries do not allow a limitation on how long an implied warranty or condition lasts or the exclusion or limitation of particular types of damage, including incidental or consequential damages for consumer products. in such states or countries, some exclusions, disclaimers or limitations of this HP limited warranty may not apply to you. to the extent that this HP limited warranty or any part of it is inconsistent with local law, this HP limited warranty or the corresponding part shall be deemed modified to be consistent with such local law.

for consumer transactions, including but not limited to, the european union, australia, and new zealand, the limited warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of this HP hardware product to you.

this HP limited warranty is applicable in all countries and may be enforced in any country or region where HP or its authorized service providers offer warranty service for the same product model number subject to the terms and conditions set forth in this HP limited warranty. this HP limited warranty is subject to all applicable national export and import laws and regulations. under this HP limited warranty, HP hardware products purchased in one country or region may be transferred to another country or region where HP or its authorized service providers offer warranty service for the same product model numbers. warranty terms, service availability, and service response times may vary from country or region to country or region. standard warranty service response time is subject to change due to local parts availability. if parts are unavailable, your HP authorized service provider can provide you with details. HP will not alter form, fit, or function of this HP hardware product to make it operate in a country for which it was never intended to function. HP is not responsible for any tariffs or duties that may be incurred in transferring the products. transfer of the products may be covered by, and is subject to, all applicable export and import laws, regulations, and controls issued by various governments.

in countries or regions where applicable law determines that warranty services for imported products are to be provided by the local importer or in which applicable law does not mandatorily determine that warranty services for imported products are to be provided by the manufacturer, all warranty services for HP products in these countries or regions will be provided solely by the importer and not by HP, except where the local importer has been specifically authorized by HP or its local affiliate to import the products and refer the warranty services to HP.

you are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your HP hardware product is required due to the manifestation of a defect in materials and workmanship within the limited warranty period. HP will, at its option, repair or replace any component or hardware product that manifests a defect in materials or workmanship during the limited warranty period if HP receives notice from you, the end-user customer, of the manifestation of such a defect during the limited warranty period. unless otherwise stated, and to the extent permitted by local law, new HP hardware products may be manufactured using new materials or new and used materials functionally equivalent to new in performance and reliability. to the extent consistent with local law, (a) HP hardware products presented for repair may be replaced by refurbished HP hardware products of the same type rather than being repaired; (b) refurbished parts may be used to repair HP hardware products; and (c) replaced or repaired HP hardware products will be functionally equivalent in performance and reliability to original products that have been discontinued. unless otherwise expressly required by local law, if these replaced or repaired HP hardware products or parts manifest a defect in materials or workmanship (1) during the ninety (90) days following their repair and/or replacement, or (2) during the remainder of the limited warranty period of the HP hardware product they are replacing or in which they are installed, HP warrants that it will again repair or replace these HP hardware products or parts.

all component parts or hardware products removed under this HP limited warranty become the property of HP unless otherwise stipulated by applicable local law. in the unlikely event that your HP hardware product has recurring failures or HP determines it is unable to repair or replace the HP hardware product, HP, at its option, may elect to provide you with (a) a replacement unit selected by HP that is the same or functionally equivalent to your HP hardware product in performance or (b) to give you a refund or credit of your purchase price or lease payments (less interest) instead of a replacement. to the extent permitted by local law, this is your exclusive remedy for defective products.

some states or countries do not allow the above exclusion or limitation, so this exclusion and limitation may be limited in its application to you.

disputes arising out of this HP limited warranty or relating to your purchase of the HP hardware products subject to this HP limited warranty—whether based on contract, tort, statute, fraud, or any other legal theory—are governed by the law of the country and state, province, or territory in which you currently reside, without regard to its conflict-of-law principles.

exclusions

HP does not warrant that the operation of this HP hardware product will be uninterrupted or error-free. HP is not responsible for damage that occurs as a result of your failure to follow the instructions intended for the HP hardware product.

this HP limited warranty does not apply to expendable or consumable parts, with the exception of HP printing supplies and certain rechargeable batteries as specified below, and does not extend to any HP hardware product from which the serial number has been removed or that has been damaged or rendered defective

as a result of accident, misuse, liquid spills, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes;

by operation outside the usage parameters stated in the user documentation that shipped with the HP hardware product;

by software, interfacing, parts or supplies not supplied by HP;

by improper site preparation, maintenance or environmental conditions that do not conform to HP’s site specifications;

by virus, infection, worm, or similar malicious code not introduced by HP;

by loss or damage in transit;

by modification or service by anyone other than HP or an HP authorized service provider; or

by improper installation of end-user replaceable HP or HP approved parts if available for your HP hardware product in the servicing country or region.

any HP hardware product found to be overclocked after delivery from HP will be excluded from the terms of this limited warranty other than damaged or defective components where the damage or defect is found to be unrelated to the overclocking.

HP is not responsible for any interoperability or compatibility issues that may arise when

products, software, or options not supported by HP are used;

configurations not supported by HP are used; or

parts intended for one system are installed in another system of different make or model.

you should make periodic backup copies of the data stored on your hard drive or other storage devices as a precaution against possible failures, alteration, or loss of the data. before returning any HP hardware product for service, be sure to back up data and remove any confidential, proprietary, or personal information. to the extent permitted by local law, HP is not responsible for damage to or loss of any programs, data, or removable storage media. to the extent permitted by local law, HP is not responsible for the restoration or reinstallation of any programs or data other than software installed by HP when the HP hardware product is manufactured, subject to any applicable updates. memory data may be lost during repair.

product specific exclusions

rechargeable batteries

HP defines batteries as a standard component of the HP hardware product that can be either standard (non-long life) or long-life battery (llb or xl). a standard battery can be furthered defined has having 300 cycles, while a long-life battery has 1000 cycles. this HP hardware product may include an internal rechargeable non-removable battery that is not user accessible and must be replaced by HP or an HP authorized service provider. the internal rechargeable non-removable battery is covered by this limited warranty as a standard component of the HP hardware product and is covered 1 year from the date of purchase of the HP hardware product, unless otherwise specified in this HP limited warranty.

this HP hardware product may include a rechargeable removable battery that is designed to be removed and replaced by the user. HP warrants that it will provide a replacement battery if the battery manifests a defect in materials or workmanship during the one (1) year period from the date of purchase of the HP hardware product in which the battery is installed, unless otherwise specified in this HP limited warranty.

as with all batteries, the maximum capacity of any battery included in the HP hardware product will decrease with time or use, and battery cycle life will vary depending on product model, configuration, loaded applications, features, use, wireless functionality, and power management settings. accordingly, a decrease in maximum battery capacity or battery cycle life is not a defect in materials or workmanship, and this HP limited warranty does not cover changes in battery capacity or battery cycle life. to the extent permitted by local law, the battery is only warranted against defects in materials or workmanship resulting in failure of the battery to operate for the duration of the limited warranty period for the battery as specified above or in the event that the battery cycle life exceeds the battery rated cycle count, whichever comes first, unless otherwise specified in this HP limited warranty. to determine whether your battery has had a warranted failure, you may be required to run an HP diagnostic test.

HP printing products

the use of a non-HP or refilled cartridge does not affect either the HP limited warranty to the end-user customer or any HP support contract with the end-user customer for the printer. however, if printer or print head failure or damage is attributable to the use of a non-HP or refilled cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage or for the cost to replace the print head. for HP ink cartridges and supplies and HP laserjet supplies, this HP limited warranty does not apply to products that, in addition to other exclusions described in this HP limited warranty, have been refilled, refurbished, remanufactured, or tampered with in any way. this HP limited warranty pertains to HP ink cartridges, print heads, or HP laserjet print cartridges when used in its designated HP or authorized original equipment manufacturer (oem) printing device. HP’s limited warranty is void in the event the printer is attached to an aftermarket apparatus or system that modifies the printer’s functionality such as a continuous ink system.

exclusive remedy

to the extent allowed by applicable local law, these terms and conditions constitute the complete and exclusive warranty agreement between you and HP regarding the HP hardware product you have purchased or leased. to the extent permitted by local law, these terms and conditions supersede any prior agreements, advertisements, or other representations—including representations made in HP sales literature or advice given to you by HP, an agent or employee of HP, or any non-HP agent or employee—that may have been made in connection with your purchase or lease of the HP hardware product other than as a part of a separate written agreement with HP or its authorized resellers. no change to the conditions of this HP limited warranty is valid unless it is made in writing and signed by an authorized representative of HP.

limitation of liability

some states or countries do not allow the exclusion or limitation of implied warranties or the limitation of special, incidental, or consequential damages (set out below), so these limitations and exclusions may be limited in their application to you. the following limitations apply to the extent permitted by local law. in the event that HP at its option provides you a refund or a product replacement card for use on HP.com, the maximum liability of HP under this HP limited warranty is expressly limited to the price you paid for the HP hardware product. except as indicated above, in no event will HP be liable for any damages caused by the HP hardware product or the failure of the HP hardware product to perform, including any lost profits or savings, or loss of use, lost data or software, or any costs of recovering programming or reproducing any program or data stored on the product, or special, incidental, or consequential damages. HP is not liable for any claim made by a third party or made by you for a third party. HP is not liable for any damages that may arise as a result of HP complying with its obligations under local law. this limitation of liability applies whether damages are sought, or a claim made, under this HP limited warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. this limitation of liability cannot be waived or amended by any person. this limitation of liability will be effective even if you have advised HP or an authorized representative of HP of the possibility of any such damages. this limitation of liability, however, will not apply to claims for personal injury.

this HP limited warranty gives you specific legal rights. you may also have other rights that may vary from state to state or from country to country. you are advised to consult applicable state or country laws for a full determination of your rights.

HP options and accessories limited warranty

the HP limited warranty terms and conditions for HP-branded options and accessories (collectively referred to in this HP limited warranty as “HP options”) are as set forth in the HP limited warranty applicable to the HP option and included with the HP hardware product. if your HP option is installed in an HP hardware product, HP will provide warranty service for either the period specified in the warranty documents (HP option limited warranty period) that shipped with the HP option or for the remaining warranty period of the HP hardware product in which the HP option is installed, whichever period is longer, but not to exceed three (3) years from the date you purchased the HP option. the HP option limited warranty period starts from the date of purchase from HP or an HP authorized reseller. your dated sales or delivery receipt, showing the date of purchase of the HP option, is your warranty start date. see your HP option limited warranty for details. to the extent permitted by local law, non-HP options are provided “as is.” however, non-HP manufacturers and suppliers may provide warranties directly to you.

displays

digital signage display

this limited warranty does not cover service for removing or reinstalling a wall-mounted or custom-installed digital signage display. this limited warranty does not cover damage resulting from a wall-mounted or other custom installation or removal of a display. HP recommends using a qualified installer for wall mounting or other custom installation or removal of a display. if HP determines that a digital signage display issue cannot be resolved remotely, HP will ship a replacement product directly to the customer. HP will incur all shipping and insurance costs by providing courier assistance to package and return unit safely to HP. failure to return the defective unit may result in HP billing the customer for the replacement product.

monitors

all monitor models are not suitable for applications that exhibit static, stationary, or fixed images. static images may cause image retention damage that may appear as stains or watermarks on the screen. this HP limited warranty does not cover monitors that are in use for applications that exhibit static, stationary, or fixed images for long periods or for 24-hours per day that result in image retention damage. to avoid image retention damage, turn off the monitor when it is not in use or use a power management setting, if supported by your system, to turn off the display when the system is idle.

multimedia monitor and pc bundle concurrent warranty

if you purchased a multimedia monitor together with a personal computer as part of a product bundle (purchased as a single sku), the duration of the warranty period for the multimedia monitor is, to the extent permitted by local law, coextensive with that of the warranty period for the personal computer. check the warranty statement of the personal computer for details.

customer responsibilities

in order to avoid the risk of charges for issues not covered by your HP limited warranty (issues that are not due to defects in materials and workmanship on HP hardware products), you will be asked to assist HP or the HP authorized service provider as follows:

provide true, accurate, and complete information when filing a warranty claim.

provide an environment that meets HP requirements, including protecting products from corrosion, contamination, and spills. for example, to meet HP’s corrosion requirements, the environment must not cause more than 300 angstroms of corrosion per month on silver and copper.1

verify configurations, load most recent firmware, install software patches, and run HP diagnostics and utilities.

implement temporary procedures or workarounds provided by HP while HP works on permanent solutions.

use HP remote support solutions where applicable. HP strongly encourages you to use available support technologies provided by HP. if you choose not to deploy available remote support capabilities, you may incur additional costs due to increased support resource requirements.

cooperate with HP in attempting to resolve the problem using online chat, email, or telephone. this may involve performing routine diagnostic procedures, installing additional software updates or patches, removing third-party options, and/or substituting options.

HP recommends that you make periodic backup copies of your files, data, or programs stored on your hard drive or other storage devices as a precaution against possible failures, alteration, or loss. before returning any HP hardware product for warranty support or repairs, back up your files, data, and programs, and remove any confidential, proprietary, or personal information.

remove any external options or accessories that would be subject to loss during the repair or replacement process.

perform additional tasks as defined within each type of warranty service described below and any other actions that HP may reasonably request in order to best perform the warranty support.

to obtain warranty service for HP laserjet print cartridges, return the product to the p