HP remote support solutions where applicable. HP strongly encourages you to use available support technologies provided by HP. if you choose not to deploy available remote support capabilities, you may incur additional costs due to increased support resource requirements.

cooperate with HP in attempting to resolve the problem using online chat, email, or telephone. this may involve performing routine diagnostic procedures, installing additional software updates or patches, removing third-party options, and/or substituting options.

HP recommends that you make periodic backup copies of your files, data, or programs stored on your hard drive or other storage devices as a precaution against possible failures, alteration, or loss. before returning any HP hardware product for warranty support or repairs, back up your files, data, and programs, and remove any confidential, proprietary, or personal information.

remove any external options or accessories that would be subject to loss during the repair or replacement process.

perform additional tasks as defined within each type of warranty service described below and any other actions that HP may reasonably request in order to best perform the warranty support.